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ADS Client-Specific Training

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Call 3 ADS Contractor LLC

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OUR ROLE AS A VA

As a Virtual Assistant (VA), you’re the first point of contact for potential clients. Your role is crucial for setting the stage for successful partnerships.

Your Key Tasks:

Cold Calling B2B Prospects

Call businesses to introduce ADS's services.

Following Up

Check if the client has reviewed the proposal and address any questions.

CRM Management

Save and update lead information in the CRM system.

Tip: Always stay friendly, professional, and confident on calls.

WHAT ADS EXPECTS FROM YOU?

Work Diligently and with Integrity

Stay focused and complete daily call tasks.

Be honest and transparent with clients.

Be Conversational

Don't sound robotic. Speak naturally and confidently.

Build rapport by being genuinely interested in the customer's needs.

GOALS & TASKS

1

Log into systems and tools

Systems and tools are provide
Start by reviewing your call list.

2

Call the Leads

Use the script provided and adapt it to the conversation.

3

Update the CRM

Record call outcomes and add notes for follow-ups.

Tip: Remember, you're offering a valuable service that makes buildings look better and last longer!

Call Transcript

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1. IVR: This call is being recorded if you are a vendor press 1; if you are a current resident press 2. (Choose the most appropriate option)
A. Press 1 B. Press 2 C. Either 1 or 2
2. Hi Matthew this is Nikki from ADS [the] window cleaning service, can I speak with the property manager or maintenance supervisor about your buildings window cleaning? (Please the best approach, when you revise this spiel)
Hi Matthew, this is Nikki with ADS Window Cleaning. Can you connect me with the property manager or maintenance supervisor to discuss window cleaning services? (This is a better introductory spiel because it's Clear and Straightforward) Hi Matthew, this is Nikki with ADS Window Cleaning! Who would be the best person to speak with about window cleaning for your building? (I will use this because it's friendly and warm) Either one of those, can be used as an introductory spiel. None of those, I am more of a Confident and Direct type.
3. Community Rep: They're currently not available, however I can let them know that you reached out and they'll give you a call back. (Please choose the best response)
Thanks for letting me know! Would it be okay if I sent over an email with our service details in the meantime? Could you provide the best email address to reach them? That would be great, thank you! Just to make it easier for them, can I send over our service information via email as well? Could you share the best email for the property manager or maintenance supervisor? Either one of those.
4. We already have a window cleaning company we’re working with. (How would you handle this)
I completely understand! Many of our current clients felt the same way, but they found value in comparing services. Would it be okay if I sent over our pricing and service details for future reference? I completely understand! Would it be okay if I sent over our pricing and service details for future reference? Would it be okay if I sent over our pricing and service details for future reference?
5. We’re not really looking for window cleaning services at the moment. (How would you handle this?)
A. No problem! I understand. Would it be alright if I sent over our information so you have it on hand when you need it in the future? B. I completely understand! Would it be okay if I sent over our pricing and service details for future reference? Neither A nor B. I will just use chatgpt to find the best handling spiel. Either A or B, can be used.
6. You’ll need to contact our corporate office for vendor services. (How would you handle this?)
A. Got it, thanks for letting me know! Could you provide me with the contact details for the corporate office or the person who handles vendor decisions? I'd appreciate it! B. Could you provide me with the email address for the corporate office.
7. ADS Rep: Well wonderful Sir. Anyway thank you so much for your time we will send over the details shortly about window cleaning and if you have any questions or need more information feel free to reach out. I appreciate your time have a great day Sir. Alright thank you have a great day, bye. ( Please provide the best revisions of this closing spiel)
Option 1: Polished and Professional Thank you so much for your time! I’ll be sending over the details about our window cleaning services shortly. If you have any questions or need more information, please feel free to reach out. I truly appreciate your time—have a great day! Option 2: Friendly and Warm Thanks again for taking the time to chat! I’ll send the details on our window cleaning services shortly. If you need anything or have questions, feel free to contact me anytime. Have a wonderful day! Option 3: Short and Clear I appreciate your time! I’ll be sending the details on our window cleaning services shortly. Don’t hesitate to reach out with any questions. Have a great day! All of the above