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ADS Client-Specific Training

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Call 2 ADS Contractor LLC

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OUR ROLE AS A VA

As a Virtual Assistant (VA), you’re the first point of contact for potential clients. Your role is crucial for setting the stage for successful partnerships.

Your Key Tasks:

Cold Calling B2B Prospects

Call businesses to introduce ADS's services.

Following Up

Check if the client has reviewed the proposal and address any questions.

CRM Management

Save and update lead information in the CRM system.

Tip: Always stay friendly, professional, and confident on calls.

WHAT ADS EXPECTS FROM YOU?

Work Diligently and with Integrity

Stay focused and complete daily call tasks.

Be honest and transparent with clients.

Be Conversational

Don't sound robotic. Speak naturally and confidently.

Build rapport by being genuinely interested in the customer's needs.

GOALS & TASKS

1

Log into systems and tools

Systems and tools are provide
Start by reviewing your call list.

2

Call the Leads

Use the script provided and adapt it to the conversation.

3

Update the CRM

Record call outcomes and add notes for follow-ups.

Tip: Remember, you're offering a valuable service that makes buildings look better and last longer!

​Call Transcript

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1. Choose the most appropriate options:
If you are interested in learning more about our apartment community, please press 1 if you are a resident with a non-emergency maintenance work order, please press 2 if you are a resident with a life-threatening emergency please hang up and dial 911 for any other maintenance emergencies please press 3 if you are a resident needing to speak with the on-site team for any other reason please press 4 To repeat these options, please press 5
2. "Madison, this is Niki from ADS [to] window cleaning service, can I speak with the property manager or maintenance supervisor about your building’s window cleaning?" Choose the improved version of this speil:
A. Hi Madison, this is Niki from ADS Property Maintenance. We specialize in window cleaning for commercial buildings. Could you kindly connect me with the property manager or maintenance supervisor who handles your building’s window cleaning services? B. Hi Madison, this is Niki from ADS Property Maintenance. Could you kindly connect me with the property manager or maintenance supervisor who handles your building’s window cleaning services? C. Hi Madison, Niki from ADS Window Cleaning. Who handles window cleaning for your building? I'd love to send over some info. All of the above A and B only, C sounds unprofessional. B and C only , A is too long.
3. Hi Madison, this is Niki from ADS Window Cleaning. May I speak with the property manager or maintenance supervisor about your building’s window cleaning? Choose the most appropriate.
The spiel is Professional and Direct. The spiel is Friendly and Approachable. The spiel is Confident and Clear.
4. Which spiel are you most likely to use?
Hi Madison, this is Niki from ADS Window Cleaning. May I speak with the property manager or maintenance supervisor about your building’s window cleaning? Hi Madison, Niki here from ADS Window Cleaning! Who would be the best person to talk to about your building’s window cleaning services? Hi Madison, this is Niki with ADS Window Cleaning. Could you connect me with the person in charge of window cleaning for your building? Hi Madison, Niki from ADS Window Cleaning. Who handles window cleaning for your building? I'd love to send over some info. Any of the above It depends on the situation.
5. ADS Rep: Well, that's great to hear. [Mom] by the way, I just want to let you know that they specialize in high-end with [rise] window cleaning and we're certified and insured to handle any facade and we worked with dozens of buildings in the greater Seattle area and would love to e-mail our pricing to the proper… so if you'd be open to it, can we at least have your e-mail, so that we can send our [quote] for window cleaning services your best e-mail. (Would you use this spiel)
Yes, it works for him. It will work for me. No, this is a run-on spiel.
6. Well, that's great to hear. [Mom] by the way, I just want to let you know that they specialize in high-end with [rise] window cleaning and we're certified and insured to handle any facade and we worked with dozens of buildings in the greater Seattle area and would love to e-mail our pricing to the proper… so if you'd be open to it, can we at least have your e-mail, so that we can send our [quote] for window cleaning services your best e-mail. (Choose the most appropriate version of this spiel)
That’s great to hear! We specialize in high-rise window cleaning, are fully certified and insured, and have worked with many buildings in Seattle. Can I grab your email to send over our pricing? Glad to hear! We’re certified and insured for high-rise window cleaning and have worked with several buildings in Seattle. Could I get your email to send our pricing? That’s awesome! We handle certified, insured high-rise window cleaning for many Seattle buildings. Can I get your email to send our quote? Perfect! We’re fully insured and certified for high-rise window cleaning and work with buildings across Seattle. Can I send our pricing to your email? Great! We specialize in insured, certified high-rise window cleaning and serve many buildings in Seattle. What’s the best email to send our quote? Any of those All of the above